Riverside Healthcare hiring CARE ASSOCIATE - RMG CALL CENTER in Kankakee, IL | LinkedIn (2024)

FTE: 1.000000 Shift: Days Location: Hoover SummaryThe Care Associate provides non-clinical medical practice management support to the outpatient medical offices. Responsibilities include phone management, appointment scheduling, and computer data entry. Greets customers and delivers a positive patient experience through efficient patient registration, creating a friendly atmosphere, and promoting teamwork throughout the medical practice.

Experience/Education Requirements

• High school diploma or its equivalent required
• Experience in a physician office or other healthcare setting preferred
• Ability to spell, alphabetize and count accurately
• Ability to work in an automated environment required
• Medical terminology required.
• Insurance and authorization process knowledge helpful.
• 2-3 years experience in customer service/receptionist.
• Must be able to type 35WPM License or Certification Requirements:
• None

Responsibilities

• Answers telephone and takes accurate messages.
• Documents missed appointments in patient record.
• Listens and communicates effectively and compassionately with customers and ensures understanding.
• Maintains current knowledge of insurance programs.
• Schedules patient clinical and diagnostic appointments.
• Maintains and organizes personal reference materials and training manual.
• Receives and properly responds to, or redirects calls to appropriate department.
• Confirms or cancels appointments thru call back software.
• Schedule appointments accurately based on provider preferences.
• Communicates with peers, providers, clinical staff and other team members professionally.
• Reviews call software consistently and makes necessary staffing adjustments to meet volumes.
• Uses Screening software to determine whether services being provided meet third party requirements for payment.
• Follows HIPAA payer and other and other applicable regulations and standards for registration.
• Add Keeps in compliance with department specific abandoned call rate goals and expectations.
• Achieves or excels productivity goals.
• Achieves or excels registration quality expectations measured by personal registration dashboards.
• Reviews and maintains assigned work queues according to department specific goals.

EducationEssential:

• HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other InformationExposure/Sensory Requirements:Exposure ToChemicals: Copy machine toner, fax machine toner, household cleaners.

Video Display Terminals: Extreme

Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.

TB or Airborne Pathogens: Exposure to patients.

Sensory Requirements (speech, Vision, Smell, Hearing, Touch)Speech: Needed for presentations/training, telephone communication, facilitate meetings.

Vision: Needed to read memos and literature.

Smell: Electrical/fire safety.

Hearing: Needed for telephone communications, meetings, and listening to employee concerns.

Touch: Need to write, do computer entry, filing.

Activity/Lifting RequirementsAverage Hours per Week: 40

Shift: Days/Evenings

Percentage of time during the normal workday the employee is required to: Sit: 80%

Twist: 0%

Stand: 10%

Crawl: 0%

Walk: 5%

Kneel: 0%

Lift: 2%

Drive: 0%

Squat: 1%

Climb: 0%

Bend: 2%

Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below: Up to 10 lbs: Occasionally

Up to 20 lbs: Occasionally

Up to 35 lbs: Occasionally

Up to 50 lbs: Occasionally

Up to 75 lbs: Not Required

Up to 100 lbs: Not Required

Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.

Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 10

Twist: 1

Stand: 10

Crawl: 0

Walk: 3

Kneel: 0

Lift: 1

Drive: 0

Squat: 1

Climb: 0

Bend: 1

Reach above shoulders: 2

Repetitive Use Of Hands (Frequency Indicated)Simple grasp up to 10 lbs. Normal weight: 70%

Pushing & pulling Normal weight: 50-200#

Fine Manipulation: Writing, calculator, and computer keyboard.

Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special HazardsEnvironmental Factors (Time Spent):

Inside hours: 8

Outside hours : 0

Temperature: Normal Range

Lighting: Average

Noise levels: Average

Humidity: Normal Range

Atmosphere: Odors

Special HazardsProtective Clothing Required: None