- Couple found creepy crawlies in hotel room
- Slept in hotel lobby due everything else booked out
- Do you know more? Email max.aitchison@mailonline.com
- READ MORE: Aussie couple'sbed bug hell
By Max Aitchison For Daily Mail Australia
Published: | Updated:
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68 View commentsA young couple was forced to spend the night sleeping in a hotel lobby after they discovered some unwelcome guests in their room.
Melbourne man Benjamin and his partner booked a one-night stay at the four-star North Quay Park Regis Hotel on the Brisbane River, near the city's CBD, on Saturday night.
It was meant to be a final romantic night together before they embarked on a long-distance relationship.
But the getaway turned into a nightmare when they returned to their room after dinner and opened a chocolate bar in front of the TV.
This couple's one-night stay in the four-star North Quay Park Regis Hotel turned out to be a disaster (pictured together sleeping in the lobby)
A tourist couple was forced to sleep in a hotel lobby after discovering their room was crawling with cockroaches and bedbugs (pictured)
READ MORE: English backpacker films the 'disgusting' moment she sat on a couch at a popular hostel and discovered it was infested with bed bugs
Ms Woodland noticed the bugs on a crevice in the couch in the popular reception area, where she saw many guests sitting throughout her stay
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'My girlfriend went for a shower, but when she came back to the sofa, she said, "What the hell is that?"' Benjamin toldThe Courier Mail.
'I looked down and saw there were actually two cockroaches on the chocolate eating it.'
The couple managed to capture some of the cockroaches in a glass.
They were horrified to then discover what appeared to be a bed bug crawling on their pillows.
'I thought, "oh God, no way," and I squashed it then stripped the bed back halfway to check for more,' Benjamin told Yahoo News.
'I didn't see any more but I saw a few black dots. I didn't really know what to look for because this is the first time I've ever encountered it.'
The couple tried ringing out-of-hours staff and Booking.com, the site they used to book the room, but were unable to reach anyone.
All nearby hotels with 24-hour lobbies were already booked out, according to Benjamin.
The couple ended up sleeping in the lobby of their hotel.
'I ended up getting 30 minutes of sleep with all the people coming in and out of the hotel from partying,' Benjamin said.
Hotel management group StayWell Holdings' general counsel Richard Doyle said the hotel's after-hours staff tried to contact the on-site caretaker but were unable to make contact at 2am.
'We accept this as a failing on our part,' Mr Doyle said.
'The guest was unable to be relocated within the hotel as all of our other rooms were full.
'Our staff normally assist guests to find alternate rooms where there are issues, though this is difficult when issues arise at 2am.'
A spokesperson from the hotel (pictured) insisted that they had 'no instances of bed bugs or cockroaches prior to this incident'
The couple managed to capture some of the cockroaches in a glass.
The couple were promised a full refund the next day.
However, Benjamin claimed online on Monday night they were yet to be reimbursed for their ordeal.
A Park Regis spokesperson added there had been 'no instancesof bed bugs or cockroaches prior to this incident, including from guests who stayed in the same room the previous evening'.
'However, we have had the whole hotel fumigated in response,' the spokesperson said.
Benjamin posted an update on Reddit on Monday, claiming he had quarantined his luggage in case it was contaminated with bed bugs.
'All of my clothes are in the freezer and my bags are in bigger bags under the hot sun,' Benjamin wrote.
He has since reported the incident to authorities and lodged a complaint with StayWell regarding compensation.
'Hopefully no-one else gets into this situation at that hotel,' he added.
The couple won't forget their romantic getaway (pictured in the hotel lobby) in a hurry
BrisbaneMelbourne
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